Outreach: Only a First Step

Sleuthing Needed to Track Homeless People
Star Telegram 7/23/07

Like a detective, Selena Sumner follows clues through Tarrant County's homeless community.

Today's case: Find a mentally ill homeless woman whose family is worried about her.

Because of the mental illness, the woman hates authority, so forget about the shelters, Sumner reasoned Friday, driving a white van past abandoned buildings on East Lancaster Drive.

Outreach is a huge component of combating homelessness. People who live on the streets know that there are services available and chances are that they know where to find them. The problem is that their trust in society has been broken. The job of the outreach worker isn't to hand out socks, it is to use those socks to build a relationship. A smile and some socks isn't going to convince everyone that it is time to return to the shelter, get sober, and begin to look for housing. Outreach workers need to be careful in that they must meet the individual where they are figuratively as well as literally, and allow the individual to make their own decision about whether to enter treatment.

The individuals who conduct outreach are some of the most driven, innovative, and dedicated people you will ever meet. Many have stories of that creative hook that they used to engage a client, who later entered services and stories about searching for that hard to reach individual who they had been following for months. This is not easy, outreach workers witness alcoholism, drug use, mental illness, profanity, trauma, filth, and much more in their work and they must look past it all and see the person underneath as a unique individual who needs their help. After all of that work to engage the individual and enroll them in services the outreach worker often does not follow them and become a part of a treatment team. But they may cross paths again, whether the outreach worker runs into the formerly homeless individual at the individual's new job or running into the individual while the outreach worker does his job. People aren't perfect and we're addressing individuals, not society, so chronic homelessness is a huge issue that outreach workers must witness first hand.

For more:
Homeless Care, Delivered
Chicago Tribune 7/23/07