"Hello, this is the Friendship Shelter for the Homeless, would you like to hire our client?"

Voicemail to be used to assist homeless

Baltimore Sun, 9/25/07

Without telephone numbers to include on job applications, gaining employment can prove difficult. And without a job, finding a permanent home seems impossible.

"If they get a call from an employer, the phone is answered, 'Arundel House of Hope,'" said director of development Mary Alexander. "That opens up a whole bag of worms."

This is one of the many examples of things that those of us who are housed take for granted. When I was applying for work I wouldn't put down the number to my parents' house, for fear that one of my brothers would answer the phone with a belch, or, more realistically, that I would never get the message. A phone connection is key to job applications, medical appointments, keeping in touch with family and friends, and so much more.

At the shelter residents need to rely on staff to answer the phone, write down the message, and later (often after a shift change, maybe days later when the resident returns from detox or couch surfing) relay the message to them. Voice mailboxes not only eliminate the inevitable "outing" of the individual's status as a homeless person, put the person in control of when to receive messages, takes pressure off of the staff, and keeps personal business personal and not the knowledge of the entire shelter staff team and other residents. While many residents of such programs do have cell phones, not everyone has a cell phone and those who do may not always have minutes to use.

One program that I am familiar with uses their voicemail access as a fundraising plan, and asks possible donors to sponsor a voicemail box. This allows donors to know where their money is going and to have a set goal amount to keep on giving so the individuals can have continued voicemail access.