Tuesday, October 30, 2007

Are Shelters the Newest Yelp Category?

Homeless need Information about Where to go for Help
Currant.com, 10/21/2007
Brenda sits on a street corner while her partner, Noel, is off convincing South Green shopkeepers to let him wash windows for money. If he's successful, they'll live large tonight, maybe get some beer (for him) or soda (for her).

Recently, some members of the American Bar Association in Washington listened to University of Connecticut law professor Robert Whitman talk about people like Brenda. Whitman has never met Brenda, but as an advocate for therapeutic homes for mental health and addiction recovery, Whitman wants to start a national database of services for people who are homeless. Someone like Brenda could go to her local library, type in her zip code, and get up-to-date information on services, including phone numbers and hours.
People who are experiencing homelessness know how to use the internts just like you and I. Some have laptops that they charge and use in public spaces while others use the library computers to check email and surf the web. This innovative idea of creating a national database could help some of these individuals find the services that they need but my question is how much of an impact will the website have on service delivery? I haven't read any research and don't have hard numbers but I imagine that many people know where the services are, and if they don't know their friendly local outreach worker would be happy to tell them. My guess is that many people who are not accessing services have had bad experiences and may be hesitant to trust them again. So, while I think that this is an awesome effort, I think that it will end up being more of a tool for outreach workers and shelter staff than for those actually living on the streets. I'm curious to see how things develop.

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